JTA Labs Privacy Policy

Introduction
JTA Labs (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, services, and communications.

Who We Are
Company name: JTA Labs
Mailing Address: 6 Gallon House, 1 Burnett Street, Bradford, West Yorkshire, BD1 5AP
For the purposes of data protection laws, JTA Labs is the Data Controller unless otherwise stated.

Information we collect?
We may collect and process the following types of data:
- Personal Information
  - Name
  - Email address
  - Phone number
  - Company name
  - Billing details
- Business & Marketing Data
  - CRM data provided by clients
  - Lead information collected through ads, forms, chatbots, or voice assistants
  - Communication records (emails, Slack messages, calls)
- Technical Data
  - Device information
  - Website usage data (cookies, analytics)

How We Use Your Information
We use personal data only where legally permitted, including to:
- Provide and manage our services
- Communicate with clients and prospects
- Set up and manage advertising, CRM, AI, and automation systems
- Improve our services and internal processes
- Comply with legal and regulatory obligations
- Invoice and process payments
  We do not sell personal data to third parties.

Client Data & Data Processing
When providing services (e.g. CRM, AI assistants, advertising):
- Clients remain the Data Controller of their customer data
- JTA Labs acts as a Data Processor
- We process data only on the client’s documented instructions
Clients are responsible for ensuring they have lawful consent to collect and use their customers’ data.

Sharing of Information
We may share data only where necessary with:
- Service providers (e.g. CRM platforms, hosting providers, analytics tools)
- Advertising platforms (e.g. Meta/Facebook)
- Legal or regulatory authorities if required by law
  All third parties are required to handle data securely and lawfully.

Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Access controls
- Secure systems and credentials
- Reasonable safeguards against unauthorised access or loss
  However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention
We retain personal data only for as long as necessary:
- To provide services
- To meet legal, accounting, or regulatory requirements
  Data may be anonymised or deleted upon request, subject to contractual or legal obligations.

Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request correction or deletion
- Object to processing
- Request data portability
- Withdraw consent where applicable
  Requests should be sent to [email protected]

Cookies
Our website may use cookies for analytics and functionality. You can control cookies via your browser settings.

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.